Strict Confidentiality

We value your trust and will not unlawfully break it.

Is everything confidential?

Your discussions with a Positive Circles counsellor are strictly confidential.

This embraces the handling of case files that contain notes, important records, and psychological test results. If there is a need or desire to disclose information from your files with another professional such as a medical doctor, lawyer, pastor, or third party billing source, you will be consulted first and asked to sign a release of information document.

Legal Limitations to Confidentiality
Positive Circles is required by law to report to the appropriate authorities if there is physical or sexual abuse of a child under the age of 18 or if there is reason to believe a person’s life is in jeopardy. If a judge subpoenas a counsellor to testify in court or to release the contents of a file, the counsellor may be required to do so.

We Protect Your Privacy

Positive Circles takes your confidentiality very seriously. All staff members are required to sign confidentiality agreements with our company. We adhere to the following regulations concerning privacy standards in North America:

PIPEDA - Personal Information Protections and Electronic Documents Act
HIPAA - Health Insurance Portability and Accountability Act
HITECH Act - Health Information Technology for Economic and Clinical Health Act

All data is encrypted and stored securely. We perform continuous data backups and snapshots. All client therapy data are also encrypted using bank-level SSL in transit, and encrypted at rest.